Support for existing customers
Need help with something we look after?
Email [email protected] with the details listed here, so your request can be picked up without back-and-forth. Support hours, response times and escalation follow your agreed service scope.
The “Email support” button opens a new email with these headings ready to fill in.
How requests are handled
From request to record.
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01
Request
You email [email protected] with the details above.
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02
Check scope & priority
We check the request against your agreed service scope and how urgent it is.
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03
Fix or escalate
We resolve the issue, or escalate it as set out in your service agreement.
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04
Record
Notes and change records are updated, so the next person has the full picture.
Support hours, response times and escalation are set out in your service agreement.
Not a customer yet?
Ongoing support starts with an agreed service scope. Email [email protected] or tell us what you need.